Business Support Foundation Apprentice

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ05580 Date posted 11/06/2026 Application closing date 01/07/2026 Location Neath Civic Centre Salary £15,392 per Annum for first 12months (applicable to all age groups), increasing in Year 2 in line with the National Minimum Wage/National Living Wage rates, dependent on age. Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Administration and Business Support Attachments Reasons to work for NPTCBC.pdf Amended Foundation Apprentice Job Description and Person Spec - June 2026.docx

Hours: X2 37hrs Full Time

Working Style: Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

We are currently seeking efficient, flexible candidates, who are highly organised, and detail-oriented to join our teams as a (Foundation Apprentice) in Children's & Adults Social Services.

This is an excellent opportunity for those looking to gain practical, hands on work experience and a recognised qualification while receiving an income.

As a Foundation Apprentice, you will be part of a Business Support Team providing administrative support to frontline Social Work Teams in Social Services.

Administrative staff are the backbone of Social Services, ensuring that Social Workers can focus on direct work with families.

Your daily routine will include telephony, data entry, note-taking of meetings, records management, managing incoming and outgoing mail and team email inboxes.

The successful candidate will be required to follow and complete an NVQ Level 2 qualification in Business Administration.

About you

• Technical/IT: Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Communication: Excellent written and communication skills.
• Organizational & Time Management: High attention to detail, strong time management, and the ability to multitask in a fast-paced environment.
• Interpersonal: Ability to work collaboratively within a team and maintain confidentiality.
• General Administration: Have effective clerical and administrative skills.
• Customer Service: Ability to deal with clients, or public enquiries professionally.
• Work Experience: Experience of working with people of all ages.
• Qualifications: GCSEs at grade D or above, 2 of which must be in English OR Welsh and Mathematics or equivalent.

Welsh Language Requirements

Welsh Language skills are not required when appointed to the post.

Additional Information

• Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
• We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview.
• If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy, or you have been made redundant.

Benefits

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution.
• Enjoy a holiday entitlement of 25 days, (not forgetting the additional 8 bank holidays too).
• Access discounted gym membership with Celtic Leisure.
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment.
• Purchase a new car through Tusker salary sacrifice scheme.
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

For an informal discussion, please contact:

Ceri Harper, Business Support Manager Adult Services

• This post is subject to a basic DBS disclosure.

Neath Port Talbot Council is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.