Business Support Assistant - Alcohol and Drug Recovery Services

Overview

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

Glasgow Alcohol and Drug Recovery Service (GADRS) are seeking an enthusiastic, recovery focused individual to provide administration support, contributing to the smooth running of North West Recovery Communities.

The post holder will have lived experience of problematic alcohol and/or drug use, or be able to demonstrate a strong commitment to supporting people with lived and living experience of alcohol and/or drug use. It is essential that the post holder is a proficient typist with excellent organisational and communication skills, and the ability to relate effectively to a wide range of disciplines.

The role involves processing referrals and enquiries on a daily basis using systems such as Microsoft Word and Excel, while also supporting the general functions and duties delivered within the wider ADRS Business Support section as required.

A broad range of administrative tasks form part of this role, including: telephone answering, reception duties, processing referrals, volunteer registration, minute taking, arranging meetings, supporting volunteers and recovery staff in preparing presentations, recording and monitoring budgetary information, and processing invoices.

Job Share applications will be considered

Please note that previous applicants will not be considered for this post.

Duration, Location, and Working Pattern

• Location based in North West Recovery Communities
• Full-time Position (37 hours per week)
• Permanent Contract
• Shift pattern for this post are Monday to Friday

Key responsibilities

• Provide a high quality administrative and secretarial service to the team
• General typing and audio typing of correspondence as require
• Maintain diary commitments; electronic diary systems, appointment systems and office information systems within the department
• Deal with telephone and face-to-face enquiries from all staff groups, service users, volunteers and partner organisations, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery
• Receive visitors (including service users and members of the public) to the premises in a polite and helpful way in accordance with local procedures
• Book rooms using electronic or paper formats and ensure that rooms are set up appropriately
• Arrange hospitality where appropriate
• Receives and arranges the distribution of mail
• Processes mail for despatch using the appropriate method e.g. internal, royal mail or courier
• Monitors e-mail accounts as required and takes appropriate actions
• Receives deliveries and ensure that they are passed to the appropriate recipient
• Record accurate information as required

Knowledge, training, qualifications and/or experience

Essential:

• Must show competence in the use of a range of computer packages evidenced by experience or formal qualification e.g. ECDL
• Must show knowledge of working in an office environment and of operation of office equipment and systems
• Should be willing to participate in short courses or more formal training opportunities to improve skill level e.g. through achievement of SVQ in Administration at Level 2 or 3
• Requires good command of verbal and written English
• Requires knowledge of organisation and department - ADRS and Recovery Communities

Desirable:

• Experience of volunteering/working in partnership with Recovery Community

There will be an on-going requirement to have a personal development plan agreed with the manager which will include participation in training and development

What we offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Carole Meakin, Business Analyst On or email

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

A I tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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