Business Support and Office Manager

Location: Rugby or Hybrid/Home with ability to travel to meet the charity's needs Reports to : Chief Operating Officer Salary : £ 3 2,000 Contract Type: Full-time, Permanent Closing Date: 31 July 2026 (interviews 6th/7th Aug)

HCPT is a UK-based Catholic charity that provides life-changing pilgrimage experiences to Lourdes for children and adults with disabilities, complex medical needs, and social challenges of all faiths, and none. Every Easter and Summer, HCPT brings together thousands of volunteers, medical professionals, and chaplains to support pilgrims in a joyful, inclusive, and faith-filled environment. Our work is rooted in Christian values, community, and the belief that every person is uniquely gifted and loved.

Role Overview

The Business Support and Office Manager plays a pivotal role in ensuring the smooth and effective operation of HCPT's business support functions. Reporting to the Chief Operating Officer, the role is responsible for the day-to-day management, coordination and administration of key organisational areas including Human Resources (HR), Information Technology (IT), Governance, and Office Management in its broadest sense.

This is an essential role within the organisational structure, requiring a highly organised, proactive and reliable individual who can operate with a high degree of trust, discretion and autonomy, while maintaining strong alignment with the organisation's mission and strategic priorities.

Key Responsibilities Business Support & Operational Management

• Oversee the effective day-to-day running of business support functions across the organisation
• Act as a central coordination point for HR, IT, governance and office services
• Support the COO in implementing operational plans and organisational priorities
• Identify and implement improvements to systems, processes and ways of working

Human Resources (HR)

• Manage HR administration processes, including recruitment, onboarding, contracts and record-keeping
• Ensure HR policies are up to date, compliant with legislation and effectively implemented
• Act as first point of contact for HR queries and provide guidance to managers and staff
• Support performance management, training and staff wellbeing initiatives

Governance and Compliance

• Support governance processes, including Board and committee administration, including minute-taking and secretariat for SLT and Trustees
• Assist in preparing papers, maintaining records and ensuring timely follow-up of actions
• Ensure organisational policies and procedures are documented, maintained and adhered to
• Monitor compliance with legal, regulatory and best practice standards, supporting the designated Company Secretary

Office Management

• Ensure the efficient and professional running of the office environment (physical and virtual)
• Oversee facilities, equipment, supplies and service contracts
• Maintain a safe, compliant and welcoming workplace
• Support the coordination of meetings, events and internal communications, including outside core business hours

General Support to the Senior Leadership Team

• Provide high-level administrative and operational support to the Senior Leadership Team
• Assist with organisational planning, reporting and monitoring of key activities
• Take on projects and additional responsibilities as required, for example, co-ordination of our Easter Central Support Team of Volunteers
• Champion HCPT's values internally and externally.

Person Specification

• Excellent communication skills (written and verbal), including proficient understanding and use of social media applications relevant to our audience, including, but not limited to: Facebook, LinkedIn, Instagram, Snapchat, TikTok
• S trong organisational and administrative skills with attention to detail
• Experience across business support functions such as HR, IT coordination, governance or office management
• Ability to manage multiple priorities and work independently
• High level of integrity, discretion and professionalism
• Strong interpersonal and communication skills
• Proactive and solution-focused approach
• The ability to travel to Lourdes for two weeks each Easter to deliver the largest annual event for the charity
• Excellent leadership, communication, and interpersonal skills
• An understanding of HCPT's spirituality, mission and values
• Experience working in Catholic diocesan structures, with faith-based organisations or in the charity or not-for-profit sector
• Experience working in cross-cultural environments.
• Knowledge of relevant HR, governance or compliance frameworks
• Experience managing external suppliers or contracts
• N.B. Please note the duties listed are not exhaustive, and the charity may require different or additional duties to be undertaken depending on changing business needs.

What We Offer

• A meaningful leadership role in a mission-driven charity
• Flexible working arrangements and generous annual leave
• Up to 5% employer pension contributions, based on employee contributions
• Group life cover and healthcare benefits
• Opportunities for spiritual and professional development
• The chance to make a lasting impact on the lives of children and adults with additional needs