Business Support and Customer Experience Administrator

Position: Business Support and Customer Experience Administrator

Location: Labman HQ, Stokesley, North Yorkshire

Salary: £28,000 - £30,000

Employment Type: Full-time

This role is office based in Stokesley, North Yorkshire. We do not offer hybrid or homeworking opportunities.

Job Opportunity

Due to continued growth, Labman is looking for a friendly, proactive, and highly organised Business Support and Customer Experience Administrator to join our fast-paced team.

This is a varied, people-focused role where you'll be at the heart of the business - supporting operations, delivering an excellent customer experience, and ensuring things run smoothly day to day. You'll be the first point of contact at Front of House, working with engineers, clients, students, contractors, and directors.

Key Responsibilities Front of House & Customer Experience

• Provide a warm, professional welcome to all visitors
• Deliver excellent customer service with a positive, can-do approach
• Coordinate catering and hospitality for visitors
• Support company events, meetings, and conferences

Business & Team Support

• Provide administrative support to directors, project managers, and teams
• Maintain accurate records and support sales administration
• Assist with onboarding, inductions, and training administration
• Support documentation and QA audit processes
• Contribute to the smooth running of the business

Office Administration & IT

• Manage incoming calls and emails professionally and efficiently
• Maintain filing systems and documentation with high accuracy
• Prepare and format documents, emails, and reports
• Manage office supplies and coordinate deliveries/couriers
• Work within ISO9001 processes

What We're Looking For

• Strong customer service skills with a friendly, welcoming approach
• Excellent administration and IT skills
• Clear communication (written and verbal)
• Strong organisation and ability to multitask
• High attention to detail
• Proactive, adaptable, and solutions-focused
• Positive team player with a high standard of work

Company Benefits

• 33 days holiday (rising to 38 with service)
• 5% employer pension (no upper earnings cap)
• Enhanced maternity & paternity leave
• CPD support and professional subscriptions
• Free in-house gym, squash, bouldering, and clubs

Our Culture

At Labman, we're a collaborative, innovative team focused on delivering excellence - while supporting each other and enjoying what we do.

In it together - We're a team; a community of mutual support

Excellence - Delivering the highest quality work

Humility - Respecting yourself and others

Sustainability - Recognising our impact

Fun - Enjoyment in your work

If you're looking for a varied, fast-paced role where you can make a real impact, we'd love to hear from you.