Business Support Administrator - Redhill

Business Support Administrator - Redhill

Package description: Starting salary from £24,853 with access to our group pension. Free tea, coffee and milk at your base location. Membership of My Reward Hub, giving you access to discounts on everyday purchases such as grocery shopping, cashback and voucher offers for you and those special to you. Access to your wages as you earn them to help cover life emergencies and avoid overdraft fees or high interest rates. Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well as career coaching and counselling. Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise. An open and just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ring fenced innovation funding each year.

Job responsibilities

• Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers and partner organisations.
• Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.
• Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.
• Provide signposting to HCRG Care Group services and other agencies.
• Handle call backs to referrers, data cleansing, appointment booking/rescheduling and issuing correspondence to patients.
• Maintain and update clinical systems, databases and clinic templates.
• Provide general administrative support, including stock ordering, correspondence handling, information distribution and minute taking.
• Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings and process child protection/Marac correspondence.
• Work flexibly to cover colleagues and ensure service priorities are met.

Essential qualifications

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Administrative experience in a busy, customer facing environment.
• Excellent customer service skills.
• Accurate and efficient keyboard skills.
• High levels of computer literacy including a good working knowledge of Microsoft Office packages (Outlook, Word, Excel).
• Ability to work as part of a team.
• Effective interpersonal and communication skills, both verbal and written.
• Good telephone manner.
• Polite and helpful customer service skills.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Good planning and organisational skills and ability to meet deadlines.
• Ability to prioritise and manage workload in a busy environment.
• Valid driving licence.

Desirable qualifications

• Minute taking.
• Knowledge of clinical systems or databases.

Special requirements

The successful applicant must be a car driver.

Location

Redhill - the role supports our Surrey wide service. Employees have an office base but work in flexible/hybrid arrangements.