Business Specialist (Export)

Business Specialist (Export)

Application Deadline: 26 April 2026

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: Chippenham, Wiltshire

Reporting To: Nicola Brown

Compensation: £25,500 - £29,500 / year

Description

No day will be the same - here are some of the highlights: As a Business Specialist (Export), you'll be joining our passionate, customer focused team, becoming the go to expert for our smaller independent generators. This is your chance to shine, owning everything from urgent inquiries to proactive account health checks.

Responsibilities

• Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved or a solution is found.
• Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
• Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company's Trustpilot rating.
• Provide both high touch support and proactive technical task management for our smaller independent generators.
• Demonstrate a passion for Good Energy's purpose in all client interactions and build strong internal and third party relationships to ensure efficient service delivery.
• Thrive working independently and collaboratively, driving to deliver for our customers and taking full accountability for any problems they encounter.

What you'll need to succeed Essentials

• Interest in clean technology and a passion to support our purpose.
• Passion for customer service.
• Organised with good time management and prioritisation skills.
• Exceptional verbal and written communication skills.
• Analytical and inquisitive with a natural desire to solve complex problems.
• Quick learner who enjoys sharing knowledge.
• Able to work independently and within a team.

Desirables

• Knowledge or experience of renewables, energy and microgeneration.

Hybrid working explained: When and where you'll be in the office

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come into our Chippenham office once a week, based on location. We offer formal and informal flexible working options. Full time hours are 37.5 per week, Monday to Friday. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of mobility challenges. We promote work life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

• Great allowances for hybrid working: £500 work from home allowance and £500 travel allowance, paid monthly alongside your salary.
• £500 annual development allowance to spend on your chosen development area.
• 5% annual bonus as part of the company wide bonus scheme.
• 25 days annual leave, a day off for your birthday, additional days for long service, plus bank holidays. Option to buy additional leave.
• Ethical pension with Aviva, with employer matched contributions up to 7.5% of base salary.

For our full list of benefits please click here.