Business, Process and Data Analyst

Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services: from research and consulting to design and development, from system integration of leading vendor software solutions right up to application management, supporting clients step by step along their digital transformation journey. Fincons is a multinational with over 2,600 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a Family Company where the founders play a strategic role with commitment and passion, grounding the company in the same principles of a united and caring family.

We firmly believe in the value of cooperation and in the contribution that every idea and intuition can bring. We believe that everyone's effort can make a difference. Transforming knowledge into a strategic resource is our company mission, and we pursue it with the help of our most strategic asset: our people.

Fincons is looking for a BUSINESS, PROCESS and DATA ANALYST

We are seeking a professional with a hybrid background in business analysis, data analytics, and service operations, capable of translating operational performance data into actionable business insights. The ideal candidate will have strong experience in supporting business operations through analytical frameworks, continuous service improvement, and structured governance.

Familiarity with ITSM practices remains essential, but the emphasis is on their application in business support environments, such as finance, HR, logistics, or customer service.

TASKS

•Conduct structured analysis of business workflows, and service usage to identify inefficiencies and recommend optimization opportunities.

•Translate complex operational data into business-relevant insights, supporting decision-making for managers and executives.

•Develop data models, dashboards, and visualizations to communicate key trends, patterns, and risks.

•Assess the performance and quality of business services designed to internal users, ensuring service-level objectives are met.

•Act as a liaison between business users and technical teams to ensure service offerings align with user expectations and business needs.

•Define metrics and KPIs to assess the quality and effectiveness of business services.

•Support forecasting, demand planning, and capacity management using data-driven methods.

•Implement lightweight service governance practices adapted to business environments.

•Support the definition of SLAs and OLAs for business-critical services, ensuring accountability across support teams.

•Define the continuous improvement cycle by incorporating user feedback, usage metrics, and service incident data.

•Engage business stakeholders to elicit requirements and ensure analytics align with operational goals.

•Present findings and recommendations clearly and persuasively to both technical and non-technical audiences.

•Support training and knowledge sharing across teams on tools and best practices for business data usage.

REQUIRED KNOWLEDGE AND EXPERIENCE

• 5-7 years of experience in business or data analysis, preferably in service-oriented or operationally intensive environments.

• Certifications in business analysis, data analytics, or ITSM are considered assets.

• Experience with agile delivery environments and fast-paced transformation projects.

•Strong analytical and problem-solving skills, with the ability to translate business problems into data analysis tasks.

•Experience with business analysis methodologies and process improvement frameworks.

•Proficiency in data tools (e.g., Power BI, Tableau, Excel, SQL, Python/R for analysis).

•Working knowledge of ITSM principles, especially in relation to user support and service performance.

•Experience in defining and monitoring KPIs and SLAs related to business operations.

•Familiarity with data governance and data quality management principles.

•Ability to engage stakeholders at all levels and manage cross-functional collaboration.

•Understanding of compliance and regulatory frameworks relevant to business operations.

English (C1) required

Office: Brussels

modality of work: near-site

If interested, please apply!

Our personnel search is addressed to candidates of all genders.

The data will be processed and stored exclusively for the purposes of this or future selections, in compliance with the Federal Data Protection Law (LPD) and guaranteeing the rights referred to in art. 13 Legislative Decree 196/03 and EU regulation 679/2016 (GDPR)