Business Performance Manager

As a Business Performance Manager, you will be responsible for overseeing the performance of various teams and senior leadership. This includes driving project and scorecard performance to achieve Divisional and Barclays strategic objectives, supporting senior leaders to navigate complex challenges, make informed decisions, and achieve business-critical goals. Responsibilities also include ensuring KPIs and scorecard targets are in place, tracking teams to deliver projects and goals, working with various stakeholders, including supporting and assisting the senior leadership team, ensuring adequate governance and operating rhythm, analyzing and evaluating performance data, and reporting/escalating performance.

You should have experience with:

• Excellent written and verbal communication skills
• Highly numerical with a strong understanding of KPI/metric performance frameworks
• Gravitas and authority to build successful relations with senior leadership teams and multiple stakeholders
• Ability to influence stakeholders at all levels and have a desire to drive change
• Excellent presentation skills
• High levels of integrity and trustworthiness

Highly valued skills may include analytical skills, experience in banking or financial services, familiarity with key business intelligence/analytics tools (e.g., Excel, Tableau, Power BI), and familiarity with AI productivity tools such as Microsoft Copilot.

You may be assessed on key critical skills for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role can be based in London (1CP), Glasgow, or Northampton.

Purpose of the role

To enable the success of the business and assist senior leaders in navigating complex challenges, making informed decisions, and achieving their goals.

Accountabilities

• Collaborate with business and senior leadership to develop and implement strategies aligning with organizational goals and regulatory requirements.
• Foster communication and collaboration between different business units and functions.
• Manage and coordinate strategic initiatives, projects, and change management efforts to optimize processes and strengthen controls.
• Improve operational efficiency by identifying areas for improvement, streamlining processes, and implementing best practices.
• Develop performance reporting for key metrics supporting strategic objectives and external commitments, including financial analysis and budget management.
• Support business heads in partnership with HR on hiring, workforce planning, and related actions.

Vice President Expectations

• Contribute to strategy, drive requirements, and recommend changes. Manage resources, budgets, and policies, ensuring continuous improvement and policy adherence.
• If managing a team, define roles, plan for future needs, and oversee performance and pay decisions. Lead specialists to influence operations, balancing short and long-term goals and ensuring compliance with budgets and schedules.
• If in leadership, demonstrate behaviors that foster an environment for excellence, including listening, inspiring, aligning, and developing others.
• For individual contributors, serve as a subject matter expert, guide technical directions, lead assignments, and mentor less experienced staff.
• Advise stakeholders on functional and cross-functional impacts and alignment.
• Manage risks and strengthen controls, demonstrating leadership and accountability.
• Understand organizational functions to contribute to business goals.
• Collaborate across areas to stay aligned with business activities and strategies.
• Develop solutions based on sophisticated analysis, incorporating research and innovative thinking.
• Build and maintain trusting relationships with internal and external stakeholders through influencing and negotiating skills.

All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.