Business Intelligence Analyst
Posted 9 hours 50 minutes ago by Experian Group
Internal Grade D
The mission of the Business Intelligence function is to become the center of excellence across Service, providing trusted data and insights to our partners in a simple way. We want to set the bar for what great is whilst ensuring efficiencies are optimised.
You will be the contact for many partners for their MI and intelligence requirements, advocating for the use of intelligence to improve forecasting, recommending solutions, and delivering applicable insights.
Our data is vast and from many sources, so you will need to work comfortably with different product and technical owners to manage data into operations. This will enable you to develop automated reporting, self-serve dashboards, and guide greater forecasting accuracy and insights as we work towards creating a main data repository.
This is a hybrid position based at the Sir John Peace Building, Nottingham, reporting to the Head of Forecast & Capacity Planning.
Main Role Activities- Analyze key service and forecasting metrics, enhancing existing views for better reporting clarity.
- Communicate effectively with partners to ensure shared understanding of information.
- Identify and recommend data-driven solutions to support resolutions.
- Prioritize activities for partners, challenging delivery schedules as needed.
- Provide insights and recommendations to the Operations leadership team.
- Stay current with the latest tools and technologies to deliver a modern Operational Intelligence service.
- Adapt and develop the OI service based on core and strategic needs, ensuring insights are fit for purpose for different audiences.
- Improve internal processes and manage customer and partner expectations during changes.
Experian is a global data and technology company, powering opportunities for people and businesses worldwide. We help redefine lending, prevent fraud, simplify healthcare, create marketing solutions, and gain insights into various markets using data, analytics, and software. We assist millions in achieving financial goals and saving time and money.
We operate across markets including financial services, healthcare, automotive, agribusiness, and insurance.
We invest in people and advanced technologies to unlock data's power. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have 22,500 employees across 32 countries, with headquarters in Dublin, Ireland. Learn more at
Experience and Skills- Experience analyzing large, varied data sets.
- Proven ability to develop sustainable, automated BI/OI solutions.
- Experience with data ETL tools (Azure Data Factory, AWS Glue, Postman, SSIS), visualization tools (Power BI / Tableau).
- Hands-on knowledge of data warehousing principles.
- Understanding of forecasting principles and main contact center metrics.
- Partner management experience.
- Power BI
- Azure Data Factory
- API Development
Benefits include:
- Flexible hybrid or in-office work environment.
- Competitive compensation and discretionary bonus.
- Pension, healthcare, sharesave scheme, and more.
- 25 days annual leave, 8 bank holidays, 3 volunteering days, with options to purchase additional leave.
Our culture celebrates individuality. We focus on DEI, work/life balance, development, authenticity, collaboration, wellness, rewards, and volunteering. Recognized as a top workplace, we promote a diverse, inclusive environment where everyone can succeed regardless of background or ability. Accommodation requests are welcomed.
Join us in creating a better tomorrow. Learn more about working at Experian