Business Development Manager, SEND

Operations BD Manager: The Operations BD Manager is the Subject Matter Expert for their region, responsible for planning, executing, and delivering operations projects in collaboration with the Global Sales team. They serve as the primary contact for customs and regulatory affairs, operations routing and scheduling, and Carrier Relationships. The role involves defining and establishing operational processes and SOPs with Carriers and internal Amazon stakeholders such as SPS, FC, and Finance. Additionally, they provide inputs to procurement and product teams for RFQs and BRDs, enable carrier onboarding, and handle customs, compliance, and other processes at origin and destination.

Key job responsibilities

1. Manage daily queries and requests from Carriers and Internal Stakeholders using internal tools and resources according to standard operating procedures set by the overseas marketplaces. Escalate issues to Amazon internal stakeholders as necessary.
2. Prepare weekly/monthly reports on Carrier-related KPI metrics, analyze data to identify outliers, and engage with carriers to determine causes. Communicate trends, emerging problems, and solutions clearly to stakeholders.
3. Coordinate with relay operations centers to ensure timely support for carrier operations in the region.
4. Engage with Fulfillment Centers (FCs) to ensure alignment and seamless inbounding of shipments.
5. Collaborate with Carriers, FCs, Business, and other stakeholders on continuous improvement projects.
6. Navigate ambiguous situations and establish mechanisms for smooth operations.
7. Provide volume forecasts to carriers during peak seasons and as systems become available, on a weekly/monthly basis.
8. Document and measure standard work within the country and across trading lanes to enhance reliability, predictability, and performance measurement.
9. Translate basic business problems into analysis requirements; influence and implement analytical approaches.
10. Write SQL queries, generate efficient outputs, and extract internal and external data using standard query syntax; identify opportunities for query optimization.
11. Cross-verify data against other sources to ensure accuracy, and derive actionable recommendations that impact processes or teams.
12. Implement and deploy data visualization or communication tools (e.g., dashboards, reports, flashes).

About the team

Amazon SEND is a Seller Central integrated Cross-Border Partner Carrier solution facilitating global selling. It enables Sellers to book, ship, and track shipments from origin to Amazon FCs in the destination country. The SEND Operations Team manages shipment movement from start to finish via 3P carriers, supporting our customers.

BASIC QUALIFICATIONS

• 3+ years of experience in business development, partnership management, or sourcing new business.
• 3+ years of experience in developing, negotiating, and executing business agreements.
• Bachelor's degree.
• Experience with sales CRM tools such as Salesforce or similar.
• Experience in setting up and managing a sales pipeline.

PREFERRED QUALIFICATIONS

• Experience interpreting data and making business recommendations.
• Experience in online advertising or high-tech products/services.

Amazon's inclusive culture empowers all employees. If you require workplace accommodations during the application, interview, or onboarding process, please visit for more information. For applicants in regions not listed, contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected characteristics.