Business Customer Advisor

About the Team

The Economy & Growth service works with partners, District and Boroughs, businesses and communities to drive growth, productivity and investment across Warwickshire. We aim to deliver practical, high quality support that helps Warwickshire's economy and local businesses start, grow and succeed.

About the Role

As a Business Customer Advisor, you'll be the first point of contact for the new Warwickshire Business Growth Service, providing responsive, friendly and expert business triage. You'll guide businesses to the right support, manage enquiries, maintain accurate records, working closely with local partners, District and Borough and a range of colleagues from across the council, to help connect businesses with the appropriate advice and support.

Success in this role means delivering excellent customer service, understanding business needs quickly, and helping the team achieve strong economic outcomes for the county.

Key Requirements

• Understanding and experience of working with business
• Strong customer relationship skills
• Understanding of CRM and data capture used for various reporting requirements

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required. You must be able to speak and provide advice in accurate spoken English to the public.

If you are applying for this role on a secondment basis please ensure you have permission from your line manager.

To discuss the role please contact Isobel Woods, Head of Economy and Skills - .

Benefits

Your future matters to us; we provide a generous pension scheme (employer contribution typically around 19 percent per month), a valuable package of benefits for members and their dependants. The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Equality statement

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more.