Business Analyst

About The Role

We are currently recruiting for a skilled Business Analyst to join either our Bristol or London colleagues on a permanent basis. Reporting in to an Analysis Team Lead, you'll also be working alongside colleagues and stakeholders within the wider business.,

About You

You're an experienced Business Analyst with a track record of delivering insight-driven solutions that make a tangible and demonstrative difference. You're equally comfortable operating autonomously or collaborating within a multidisciplinary team, and you thrive in environments where technology, data, and process intersect.

Your approach is inquisitive and outcomes focused, and you're driven to understand how change enables value for customers and colleagues alike. You ask the right questions, at the right time, to uncover underlying needs, and you're confident in navigating ambiguity to shape clear, actionable outcomes.

You possess strong communication skills, using a range of techniques to engage stakeholders, build consensus, and challenge where needed. You're naturally inclined to think critically about risk, efficiency, and the balance between short-term pragmatism and long-term value.

Above all, you're passionate about the craft of analysis, whether that's improving processes, uncovering insights through data, or playing a key role in shaping service direction. You bring initiative, curiosity, and professional maturity to your work, and you take pride in contributing to a high-performing team.
Minimum criteria: We value individuals who are engaged, motivated self starters. Being able to clearly communicate is vital, as is a drive to fully understand business processes and the needs that drive them. You'll also need to have a keen attention to detail, a natural curiosity that leads you to confidently question scenarios, and the professional skillset to analyse and document your findings clearly and accurately.

You will have gained experience in a BA role is expected, preferably in an agile environment. Data analysis skills are desirable, but not a strict pre-requisite. A drive to continually develop and be engaged with your own development journey is also desirable. Who you'll be working with
Whilst you'll report to an Analysis Team Lead, you'll work directly with your development team, who won't necessarily be Analysts and may come from a variety of disciplines with the technology space. The Analysis team do, however, work closely with each other to understand skills and techniques currently in use to ensure best practice and continuous improvement. There is an expectation that you be engaged with this, and value the opportunities that come from the collective expertise within the team.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.