Business Analyst

Come and join us to shape the future of the insurance industry!

SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to claims. By combining SCOR's comprehensive data and analytical expertise with the award-winning capabilities of our in-house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide. We also conduct annual research with more than 12,500 insurance consumers in 22 key markets around the world, ensuring our solutions are always imbued with the voice of today's consumers.

As Business Analyst, you will play an essential role in working on solutions related to the selling of insurance, solutions automating and optimizing the claims process, as well more marketing related apps such as a health and wellness loyalty mobile application.

Roles & Responsibilities

This job has a broad remit encompassing - but not limited to - the work areas below:

• Collect and document stakeholder requirements through interviews, workshops, and review sessions
• Translate business needs and problems in well-defined user stories and acceptance criteria
• Work closely with the product team on refining and assessing the product backlog to align features with strategic goals
• Transfer requirements to the technical team and provide support during solution development and detailed design preparation
• Share and explain the requirements with our near-short and/or offshore development teams
• Engage with stakeholders throughout the software development process, effectively managing expectations and ensuring alignment
• Facilitating workshops to design, clarify and validate requirements with our customers regarding the functionality, configuration and technical deployment and implementation of our web-based software solutions in insurance
• Ensuring through client and internal workshops that our solutions remain coherent, performing and maintainable across different client installations
• Support customers with the integration of new functionalities by answering queries, delivering training sessions, and sharing best practices
• Documentation management to maintain its accuracy, reliability, and clarity
• Taking the lead in analyzing urgent and complex production issues
• Ability to define and solve more technical and integration related challenges
• Maintain a good working relationship with the colleagues in our multi-national team and global stakeholders
• Keep organized on tools such as Jira and Confluence to ensure business continuity
• Receive, process and document feedback from stakeholders and development teams in order to continuously improve our products and methods

Core competencies

The candidate for this job will be enthusiastic about the responsibilities above, and will have a skillset which complements the job well, including:

• Strong analytical skills and know how to identify risks and opportunities
• Strong ability to work effectively within a team environment, fostering collaboration, sharing knowledge, and contributing to collective goals
• Expertise in collecting and accurately documenting stakeholder requirements
• Experience with working in a dynamic (international) environment
• Experience with security and compliance related challenges
• Knowledge on stakeholder management, business analysis and product management
• Knowledge on working with near-short or off-shore development teams
• Knowledge on working using Agile/Scrum-principles
• Knowledge on web service integrations (REST)
• Knowledge on applications like Postman and Swagger
• Knowledge on languages like JSON, YAML, XML
• Produces clear, complete and professional forms of communication in writing that meet the needs of the intended audience
• Exceptional interpersonal skill; Initiative, self-confident, strong team player

Nice to have

• Insurance industry experience is preferred, but not required
• Experience with cloud architecture
• Experience with HTML/CSS, SQL, JavaScript, Ruby on Rails, Java

Required skills & experience

• 5 years' experience in managing digital/software projects in a product management, business analysis or consultancy
• Master's degree in Technology, Engineering, Computer Science or similar quantitative field

Our recruitment process

If selected for an interview, you can expect the following stages:

• Screening interview with HR (online)
• Interview with the hiring team & manager (online or in-person)

The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation.