Business Analyst

For one of our clients, Prosource is looking for a proactive and skilled Business Analyst to strengthen their team and support ongoing modern workplace transformation efforts.

This role is ideal for someone with a solid foundation in business analysis and experience in streamlining, prioritizing, and centralizing business needs, user feedback, and technical issues. You'll serve as a bridge between business units and IT teams, helping ensure alignment between strategy and technology.

Responsibilities:

• Business Analysis & Project Coordination
• Gain a thorough understanding of business operations to spot areas where modern workplace tools can bring improvement.
• Collect and clarify requirements with stakeholders to ensure they reflect business objectives.
• Prioritize and rationalize initiatives, user requests, and reported issues.
• Lead or support small-scale projects from ideation to execution.
• Manage UAT (User Acceptance Testing), gather feedback, and document insights to ensure successful outcomes.
• Stakeholder Collaboration
• Build and nurture relationships with internal teams to understand their specific needs and constraints.
• Serve as the intermediary between business stakeholders and central ICT teams, facilitating smooth and effective communication.
• Modern Workplace Enablement
• Ensure modern workplace tools are properly aligned with day-to-day business processes.
• Support rollouts and promote the use of modern workplace platforms to boost efficiency.
• Deliver user training and support adoption across the group.
• Governance & Best Practices
• Ensure compliance with internal modern workplace governance standards.
• Share knowledge and provide guidance on tools, processes, and governance to end users.

Criteria

• Bachelor's degree in Business, IT, or a related field.
• At least 3 years' experience in a Business Analyst role, ideally in a modern workplace or IT setting.
• Strong skills in analytical thinking, documentation, and stakeholder communication.
• Experience in managing requests, streamlining priorities, and supporting digital initiatives.
• Comfortable coordinating small projects and facilitating adoption of new tools.
• Bilingual in French and English-this is a must.
• Certifications in Business Analysis or Project Management are a plus.
• Solid understanding of Microsoft 365, especially Teams and SharePoint (required).
• Familiarity with Power Platform and Power BI.
• Exposure to Microsoft Project Online and DocuSign eSignature.
• Experience using Atlassian tools (JIRA, Confluence).
• Awareness of IT Service Management frameworks is a bonus.

Offer

What's in It for You?

• Start Date: ASAP
• Contract Type: EMPLOYEE
• Location: Liège