Business Administrator Apprentice

This Business Administration Apprenticeship is to support the operational backbone role at Gough Marketing. The role combines administration, commercial support, systems management, and process improvement. A key part of the role is supporting British Lofts, managing enquiries, bookings, quotes, and follow-ups using Jobber CRM.

Role Purpose

This is the operational backbone role at Gough Marketing. The role combines administration, commercial support, systems management, and process improvement. A key part of the role is supporting British Lofts, managing enquiries, bookings, quotes, and follow-ups using Jobber CRM.

Key Responsibilities

• General office and admin management
• British Lofts: manage leads, book surveyor appointments, issue quotes, follow up with customers
• CRM management (Jobber & GoHighLevel)
• Finance support and payment chasing
• Liaison with outsourced IT provider
• AI-driven process improvements

After 6-12 Months

• Office to be run smoothly without senior intervention
• Leads and quotes are consistently followed up on
• CRM data is accurate and reliable
• Payments are chased effectively
• AI improvements implemented

Entry requirements Person Specification Must Have:

• Organisation and attention to detail
• AI usage as a daily habit
• Positive and proactive attitude
• Comfortable in fast-paced environment
• Willing to Learn:
• Basic finance
• CRM systems

Nice to Have:

• Admin or office experience
• CRM exposure

Skills required

• Customer care skills

Training to be provided

Business Administration Level 3 Standard

Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

Information Technology

Record Document Production

Stakeholders and Stakeholder Management

Business Fundamentals

Planning and Organisation

Processes

Effective Project Management

Managing Performance

For a full overview of the business administrator standard please click on the following link:

Things to consider

Occasional Friday working from home

Potential for full-time employment upon successful completion of the apprenticeship

At a Glance

Salary:
£ 20000per year

Working week:
Mon to Fri. 9.00-5.00pm

Duration:
15 Months

Apprenticeship standard:
Business administrator (Level 3)