Business Administration Apprentice
Posted 6 days 2 hours ago by Ct-Skills
Location: The Coach Works, 21 The Calls, Leeds, LS2 7EH
PLEASE NOTE: This position is for immediate start.
OverviewTinkle is a modern AI enabled communication service provider, delivered exclusively through certified service providers and channel partners. We are looking for a highly organised and motivated Business Administration Apprentice to support the day to day operations of the business. This role provides a fantastic opportunity to gain hands on experience across multiple departments, develop administrative and customer service skills, and build a strong foundation for a career in business operations.
Benefits- EARN: £8.50 per hour, 40 hours per week
- EXPERIENCE- your hours: Monday to Friday 9am to 5.30pm
- QUALIFICATION: Business Admin Level 3 takes approximately 18 months
- BENEFITS: Beautiful new offices with pool table, break out areas, free drinks & snacks, and monthly team social events
Key responsibilities include:
- Providing efficient administrative support to the wider team
- Assisting with sales administration and order processing for products and services
- Using HubSpot and Trello to manage tasks and workflows
- Creating, editing and maintaining Standard Operating Procedures (SOPs) across departments
- Managing number porting, including validating orders, submitting requests and tracking progress
- Communicating updates to customers and partners
- Raising hardware and number orders with suppliers
- Handling customer queries via phone, email, and live chat
- Conducting customer check ins and managing renewals
- Processing invoices and supporting procurement activities and supplier coordination
- Managing office supplies, deliveries, visitors and meeting room bookings
- Coordinating travel, events, office lunches and social activities
- Assisting with purchasing gifts for special occasions
- Supporting recruitment administration and welcoming candidates and clients
- Collaborating with internal teams to support smooth business operations
- Minimum of 6 hours per week spent on apprenticeship work and training
Working towards the Business Admin Level 3 Qualification, you will attend monthly 1 to 1 meetings online via Teams every month (no classroom or college). You will learn about modules including organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete apprenticeship work (assignments, research, projects) and will receive at least another 3 hours of training from your employer. Apprenticeship work and training will initially take place in the workplace during working hours; eventually, there may be an opportunity to transition to a hybrid working arrangement if performance and confidence permit.
Required Skills & Qualifications- Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
- UK Residency - must have lived in the UK for at least 3 years
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Ability to multitask and prioritise workload
- Customer focused mindset
- Basic IT skills and willingness to learn systems such as HubSpot and Trello
- Proactive and eager to learn
- Positive attitude and team oriented approach
- Reliable and professional
- Adaptable in a fast paced environment
If your application is successful, you will receive a call from a Recruitment Consultant to discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.
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