Broking Quality & Standards Consultant
Posted 1 day 2 hours ago by Stride Resource Management
You'll play a key role in helping a growing commercial insurance broking team deliver high-quality advice and service. This isn't a heavy compliance role - it's about supporting your colleagues, sharing your expertise, and shaping best practice across the team.
It's compliance with a 'small c' - making sure the team is following best practice and offering excellent service to clients, without heavy reporting, complaints management, or FCA/PRA oversight.
What you'll do:
Review files across new business, renewals, and mid-term adjustments to maintain quality and consistency.
Provide practical feedback and coaching to help colleagues grow.
Identify trends and training needs to improve team performance.
Work with operational and technical colleagues to enhance processes.
Influence team culture and help raise standards across the business.
What you'll bring:
Strong commercial insurance experience, ideally in broking or underwriting.
Experience in file reviews, quality assurance, or technical assurance.
Confidence in giving constructive feedback and coaching.
Analytical skills to spot trends and patterns.
Good communication and collaborative skills.
What's in it for you:
Autonomy and responsibility to shape team performance.
Hybrid working (around 60% home-based).
Competitive pay up to £55,000 plus 10-15% bonus, pension, and 25 days' leave + bank holidays.
Supportive, growing team where your expertise is valued.
Work-life balance and wellbeing benefits.
If you want to use your commercial insurance experience to make a real difference, support colleagues, and take on more responsibility, this role in Birmingham / West Midlands could be your next step.