Broker Support Administrator

• A strong entry point into specialist insurance and broking
• Hybrid working model with a balance of office and home working
• 28 days holiday plus bank holidays and your birthday off
• Bonus scheme linked to individual and team performance
• Private healthcare, wellbeing allowance, and enhanced parental leave
• Pension scheme and life assurance cover
• Excellent learning opportunities, including support towards Cert CII
• A collaborative, high-growth environment with real progression potential

Must haves

• Strong attention to detail with a high level of accuracy
• Confident written and verbal communication skills
• Ability to work independently in a fast-paced environment
• A proactive, self-motivated approach to work
• Strong organisational skills and ability to manage workload effectively
• A problem-solving mindset with a willingness to take initiative
• A professional and personable approach when dealing with clients

Nice to haves

• Interest in insurance, financial services, or professional services
• Willingness to work towards a Cert CII qualification
• Previous experience in an administrative or client-facing role

So, what will you be doing?

• Managing and maintaining a high-volume quote log (10-20 quotes per day)
• Preparing and issuing quotes and policy documentation
• Handling incoming client enquiries and providing timely responses
• Supporting clients through the process of securing appropriate cover
• Building knowledge within a specialist sector to confidently handle technical queries
• Maintaining accurate records and ensuring compliance with documentation standards
• Working closely with internal teams to ensure efficient service delivery
• Phone communication with clients
• A curious mindset with the confidence to ask questions and learn quickly
• Ability to build strong relationships with both clients and colleagues
• A positive, resilient attitude in a busy, target-driven environment

Business Park Brockworth Gloucester GL3 4AW