Brand Sponsored Partner Ralph Lauren

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View more categories View fewer categories Sector: Retail and Wholesale Contract Type: Permanent Hours: Full Time

About the role

As a Brand Sponsored Partner, you will be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will work with colleagues, the Brand, and the Team Manager to generate sales and enhance the customer experience. Alongside delivering excellent service, you will maintain shop standards through displays, stock availability, and cleanliness. Understanding customer needs will enable you to provide the best service and build long-term loyalty with our brand.

Key Responsibilities

• Deliver excellent and market-leading customer experiences.
• Proactively acknowledge customers, identify their needs, and ensure these are met, resolving queries or complaints effectively.
• Engage customers with the John Lewis brand and support through personalized and social marketing.
• Monitor sales performance and best sellers to drive promotions and seasonal changes.
• Support marketing events to increase footfall and attract new customers.
• Suggest ideas for continuous improvement to maximize productivity.

Essential Skills and Experience

• Basic IT literacy skills.
• Strong communication skills.

Desirable Skills and Experience

Experience in a customer-facing role is welcomed but not essential; training will be provided to help you perform at your best every day.

About The Partnership

We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, always committed to price, quality, and service.

We foster an inclusive environment where everyone can be themselves and thrive, growing individually and collectively. As Partners, we make a difference-we all own it.

Important Points to Note

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Candidates will be informed during recruitment and encouraged to complete necessary documents promptly. We recommend applying early, as vacancies may close quickly due to high interest.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview process.

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