Brand Home Host

Brand Home Hosts are at the frontline of our Brand Homes, welcoming our guests onto site and delivering exceptional Customer Service.

You will be trained in all areas of the Brand Home: Delivering Tours, making Cocktails on the Bar, preparing food and drink in the cafe as well as presenting and hosting the Gin Cocktail Masterclasses and Premium Experiences. You will also have general daily tasks such as cleaning and re-stocking of areas.

Weekend work is essential, additionally we also have a thriving Events business that you will be required to use your skills to help run and facilitate. These can be booked in on any day and will also require late nights.

ABOUT YOU

You are a team player who is calm under pressure and able to adapt during busy periods, showing a can-do attitude and flexibility.

You are passionate about delivering exceptional customer service, having a visible consumer-at-the-heart attitude. You are able to adapt your way of working dependent on the visitor flow of the day.

You are passionate about our products and be able to share this passion with the guest and your team.

ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?

• Do you dare to be different?

• Are you willing to question, challenge and innovate in pursuit of excellence?

• Can you work collaboratively and inspire others?

• Are you ready to make your mark?

Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers! That's where you come in!

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

Delivery of exceptional customer service always. Put the Consumer at the Heart of all that is done.

Bar & Gin Expert Responsibilities:

Making and serving cocktails for all our guests.

Hosting Gin Cocktail Masterclasses as well as our Premium Experiences and any new experiences that are launched.

Serving guests in the Gin Shop

Turnaround of consumer master classes

Tours:

Delivering the Tour Experience to all guests

Welcoming Guests into reception

Communicate brand messaging clearly and on-strategy

Working in the café - preparing and serving food and drinks to our consumers.

Other Responsibilities:

Helping to pack for our e-commerce offering.

Setting up and breaking down the bar for events.

Replenishing Stock in all areas of site

Using the till and cash handling.

Risk Awareness: Ensuring that work is carried out following the highest of standards relating to cleanliness, Health & Safety, Social Responsibility and Licensing

Any other duties as reasonably requested by a DM/Supervisor & Manager

Above all, flexibility to quickly shift from one area/task to another based on business needs

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

Able to always deliver exceptional customer service, even under pressure.

Experience of working in a busy and physically demanding role.

Ability to develop product knowledge and share this with our guests.

Bar, café, or tour experience is desirable but not essential.

PERSONAL QUALITIES - SHARE OUR FOUNDER'S PASSION AND ENTREPRENEURIAL FLAIR

Fluency in English

Excellent interpersonal and customer service skills

Team Player - Working as part of a team, showing good communication skills, manages time wisely

Attention to detail and desire to deliver quality standards.

Pro-active and self-motivated.

We are looking for people that can be passionate about our Brand and share this with people around the world.

Lives a 3 F culture - displays ethical behaviour and always does the Right Thing

Leadership Agility At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement

• Competitive Pay Package
• Competitive Holiday/Paid Time Off, plus additional days offered (i.e., volunteer day, allowing you to give back to the community)
• Retirement/Pension Plan
• Medical, Critical Illness, and Life Insurance
• Employee Assistance Programs
• Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

• Flexible work arrangements (depending on role/office/site location)
• Access to E-learning Platforms and Career Development programs
• Travel Discounts (i.e., hotel and car rental)
• And much more!

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Be a Part of Our Culture BE Fearless We empower our teams to question, challenge and innovate. This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVE LIKE Family We treat each other, and our communities, like family. Always. We are all 'Primos' (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.

The spirit of entrepreneurship is at the heart of everything we do. Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.

Life Inside Bacardi

Be Fearless, act like a Founder. Follow our Primos on their journey to success. Where did they start and what's it like to work for Bacardi? You too can be part of our story.

Bacardi is the world's largest privately-held international spirits company. We are a brand-led growth company with over 200 brands and labels. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter. At Bacardi we are guided by our 3Fs culture of being Fearless, treating each other like Family, and having a Founders mentality. And have plenty of fun along the way!

You will hear us refer to each other as a "Primo" which means cousin in Spanish, and it's our way to referring to employees. It's also a reminder that we are a family-owned business with Latin heritage since 1862.

Primos are empowered to embrace diversity of thought and a global mindset to grow the Bacardi business and be future fit.

Leadership at Bacardi listen to Primos through pulse surveys, town halls, action team forums and development training sessions.

We get to enjoy social events, brand days, celebrate in trade with customers and have the opportunity to give back to the community through local initiatives like My Inspirit Day. We stand by doing the right thing and foster a culture of wellness and prioritizing Primo wellbeing through impactful resources and initiatives.

If this sounds like a culture you wish to join, check out our current opportunities.

How can I stay on top of the latest Bacardi news? Our Global headquarters is based in Bermuda. Our Regional headquarters are Amsterdam for Europe & Latin America & the Caribbean; Dubai for Asia, Middle East & Africa and Coral Gables for North America. For Global Marketing . click apply for full job details