BPO Partner Performance & Escalations Analyst

Posted 7 hours 51 minutes ago by Applied Labs, Inc.

Permanent

Full Time

Other

Dublin, Dublin, Ireland

Job Description

Balsam Hill is hiring a Customer Service Analyst (BPO Support) to enhance customer service operations near Dublin. This full-time, hybrid role involves managing BPO partner relationships, ensuring quality standards, and identifying process improvements.

Ideal candidates will have excellent organizational skills, 2-3 years in customer service, and proficiency in data analysis tools like Excel. Benefits include competitive compensation, healthcare contributions, and annual learning packages.