BPO Consultant - ERP

An award-winning software organisation is seeking an experienced BPO Consultant to design and deliver enterprise ERP solutions for a varied customer base. The role will sit at the centre of customer implementations, translating operational requirements into well-defined workflows, configurations, integrations and reporting solutions.

The successful candidate will manage several implementations concurrently, working with customers and internal teams from initial discovery through to testing, training, data migration, rollout and post-go-live support.

What's on offer

• Competitive salary, depending on experience
• Flexible hybrid and remote working
• Employer pension contribution
• Exercise and fitness reimbursement
• 25 days' annual leave plus public holidays
• Structured training and ongoing professional development
• Excellent career progression and skill-up opportunities
• Exposure to complex enterprise ERP programmes
• The opportunity to build expertise in a modern cloud-native ERP platform
• Supportive, collaborative and customer-focused culture
• Regular employee wellbeing, social and charity activities
• Customer travel accounting for approximately 30% of the position

What you need

• A minimum of three years' experience as a Lead Consultant, BPO Consultant, Business Process Consultant or in a comparable role
• Experience conducting discovery workshops and documenting customer business requirements
• Strong business-process analysis and workflow-design capabilities
• The ability to translate business challenges into practical system solutions
• Experience documenting functional and technical requirements covering: System configuration, Workflows and processes, Reporting, Integrations etc.
• Experience developing implementation plans and supporting projects through testing and go-live
• The ability to configure and demonstrate software solutions clearly to different audiences
• Experience preparing test plans, conducting testing and resolving implementation issues
• Experience producing user guides and delivering customer training
• Knowledge of data conversion and system integration processes
• Familiarity with Lean and Agile ways of working
• Exposure to PMP or another recognised project-delivery methodology
• Basic SQL knowledge
• Strong commercial awareness and understanding of business accounting practices
• Flexibility to travel to customer sites when required