Box Office Manager

Reporting to: Sales Manager

Hours: 40 hours per week - including regular evenings and weekends

Contract: Permanent, with a 3 months probationary period.

Salary: £35k

Location: Leicester Square Theatre, 6 Leicester Place, London WC2H 7BX.

Closing date: Mon 8th June 10am

To Apply: Email CV and cover letter to

Job Responsibilities

• Oversee the day-to-day management of the box office across both venues, ensuring efficient staffing, smooth operations, and high standards of customer service.
• Manage, train, and support the box office team, including performance management, staff development, and scheduling.
• Liaise with promoters, agents, and visiting productions regarding ticket sales, allocations, guest lists, reporting, and show on-sales.
• Monitor ticket sales and occupancy, implementing pricing, discounting, and promotional strategies to maximise revenue.
• Build and manage events using ticketing and website systems, ensuring all show information is accurate and delivered on schedule.
• Work closely with Sales and Marketing teams to support campaigns, customer communications, and audience engagement initiatives.
• Oversee reporting, administrative processes, access bookings, and continuous improvements to box office systems and operations.

Job Requirements

• Experience using ticketing systems such as Ticketsolve and working within live entertainment or events.
• Proven experience managing, training, and motivating a team.
• Strong organisational, administrative, communication, and IT skills.
• Ability to multitask, prioritise workloads, and work effectively under pressure.
• Excellent customer service skills and attention to detail.
• Experience liaising with promoters, agents, and external stakeholders.
• Knowledge of the arts, theatre, or comedy sectors.
• Experience improving operational systems and planning departmental development.
• Understanding of personnel or staff management systems.
• Ability to work both independently and collaboratively within a wider team.