Bookings Administrator

Bookings Administrator - Derby Hospital - Outpatients

12 Month Fixed Term Contract, Part Time (19 hours per week). Salary: £25,038 pro rata.

Shift Information

Availability required for various shifts between 7:45am and 6:00pm, Monday-Friday. Occasional Saturday mornings 9:00am - 1:00pm.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Ensure the hospital meets its service deliverables whilst exceeding customer expectations.
• Bring empathy, sympathy and sensitivity to the role.
• Perform complex administration and support tasks within required standards and timescales.
• Maintain accuracy of data and information using the appropriate system and formats.
• Prepare standard and ad hoc reports as required by the department.
• Handle appointment bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Qualifications

• NVQ level2 in Business and Administration or equivalent.
• Experience of working in a customer facing environment.

Benefits

• Free gym membership.
• Health assessments.
• Retail discounts.
• Pension options.

Equal Opportunity Statement

Nuffield Health is an equal opportunities employer. We do not discriminate on the basis of any protected characteristic.