Booking Clerk / Receptionist
Posted 3 hours 56 minutes ago by NHS
30 hours per week (Six days working Monday - Saturday)
Permanent
Salary: £25,272 per annum
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Please be aware this role is not eligible for sponsorship
Main duties of the job- To ensure an effective and efficient booking service is provided within the Endoscopy Unit.
- To provide the first point of contact for patients attending the unit and wishing to schedule their appointments, presenting a friendly and efficient image.
Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job responsibilities- To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
- To draw up lists for operation sessions, in accordance with agreed protocols.
- To reschedule appointments and lists as necessary, according to agreed protocols.
- To provide information to patients about booking procedures and provide relevant leaflets and information packs.
- To assist with the maintenance and validation of waiting list information.
- Liaise with Consultant/Surgeons when compiling operation lists.
- Book patients for operations from peripheral clinics held at other hospitals.
- Provide provisional operation lists to surgeons for them to agree/alter as necessary.
- Book patients onto other hospital operation lists for day surgery.
- Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
- To be flexible and be willing to assist and cover other colleagues within the Unit.
- Welcome patients and members of the public entering the department.
- Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
- Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
- Complete the transfer of patients on Lorenzo system, in a timely manner.
- Make follow up outpatient appointments as required.
- Assist patients with any transport difficulties.
- Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
- Answer the telephone and take necessary action.
- Download information from Unisoft for endoscopy staff to submit reports to GPs.
- Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
- Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
- Follow the required procedure for all patients who do not attend on the day to ensure;
- Patient is removed from waiting list or receives another appointment
- Lorenzo is updated
- Details are given to the Ward Manager
- If clinics are not open to allow the booking of outpatient appointments inform relevant parties.
Relationships
Internal:
- Medical Staff
- Nursing Staff
- Operational Managers
- Clerical Staff
External:
- Outside agencies as required
Special Requirements
- Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
- A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
- Must be able to communicate in a professional manner with the public, internal and external professional bodies.
- The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
- To sit for long periods of time inputting data onto computer programme.
- To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
- To be able to communicate with all disciplines of staff and internal and external professional bodies.
- 6 day working service.
- Experience of working in an office environment
- Familiar with Lorenzo or similar system
- Basic numeric & literacy skills
- Good standard education
- Key - board skills RSA II or equivalent
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations compassionately
- Demonstrate the need for Tact, diplomacy and resilience as required
- Ability to adapt to change
- Commitment to personal development and service improvement
- Knowledge of computer systems
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.