BMS service engineer

Position: BMS Service Engineer

Location: Plymouth & Swindon

Department: Service

Employment Type: Full-Time

As a BMS Service Engineer, you'll be the face of Learnd on customer sites delivering high-quality building management system (BMS) support, energy-saving solutions, and expert technical care. Your mission: keep systems running efficiently while providing outstanding customer service and energy advice.

Key Responsibilities

• Perform preventative maintenance, fault diagnostics, and emergency repairs on BMS control systems.
• Ensure customer satisfaction through excellent communication, ownership of issues, and top-quality work.
• Promote energy efficiency, advising customers on ways to cut energy use and reduce environmental impact.
• Create and submit clear, timely service reports and documentation.
• Spot additional service opportunities, generate field quotes, and flag sales leads to the office.
• Collaborate with colleagues and other service teams to resolve issues.
• Maintain tools and ensure safety, compliance, and quality on all jobs.
• Experienced with Trend, Tridium, Delta, or Schneider BMS systems.
• Strong technical skills with the ability to diagnose and fix control systems.
• Great communicator who can engage clients and recommend helpful products.
• Experience in health & safety, with a detail-focused approach.
• A team player with a can-do attitude and flexible working style.
• Familiarity with energy management principles and solutions.
• Full UK driving license and right to work in the UK.

Package & Benefits

• Competitive salary & company vehicle
• Death in Service policy
• Healthcare cash plan (UK Healthcare)
• Enhanced sickness, maternity, paternity, and parental leave policies
• Employee Assistance Programme
• Cycle to Work Scheme