Blue Prism Support Engineer

Description

Serve as a Managed Services consultant; coordinate and implement RPA solutions; provide technical guidance to developers. Work with the solutions lead and Managed Services team to provide innovative new solutions for our clients, and strive to reduce rework and manual support efforts by implementing self-healing process automation, automated alerts and by "automating everything". Interface directly with clients and work closely with internal teams. Work with internal teams to continually improve processes. Provide process support including process monitoring, ticket management, bug fixes and enhancements. Should possess an enthusiasm to learn, a passion for innovation, and effective communication skills to work closely with technical resources and customers.

Skills, Experience

1. Blue Prism expert with professional developer certification

2. IT and DevOps experience and knowledge

3. UiPath experience is a plus

4. Software development experience (Non-RPA) with one or more of SQL, Python, .NET, C++, HTML is a plus

5. Business and process knowledge of existing clients is a plus

6. AWS and Linux experience is a plus

7. Standard work hours are 8AM to 5PM ; however, this position will sometimes require work outside of the standard hours

8. Experience with ticketing systems and documentation tools is a plus

9. Ability to multi-task, prioritize and manage time effectively