Billing Lead - Travel & Hotel Ops (Hybrid)

Overview and what we offer

• Mon - Friday 37.5hrs
• Location - Manchester hybrid role
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS . Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event , Elegant Resorts , If Only and Destination Sports Group

Role Purpose

As Travel and Hotel Billing lead, you'll take full ownership of the end-to-end billing operations - spanning Accommodation and Travel and consolidation team. You'll also oversee the reconciliation of supplier payments and client invoicing, ensuring accuracy and transparency throughout.

• Your mission? To guide our clients through a seamless financial journey - delivering timely, high-quality billing with a sharp focus on customer experience and clarity at every touchpoint.
• This is a leadership role with impact. You'll drive cultural transformation, streamline processes, and elevate team performance by coaching and developing talent - fostering a high-energy, high-achieving environment.

Operational

• Lead a team of 3 direct reports and oversee a total of 35 staff within the Billing function.
• Establish and maintain robust controls to ensure accuracy and compliance across billing operations.
• Ensure timely completion of the billing cycle in line with internal deadlines.
• Provide strategic guidance to teams on prioritising and resolving un-invoiced bookings.
• Develop and maintain capacity plans to align resources with operational demand.
• Implement SLA's and KPI's to ensure billable costs are invoiced in a timely manner to improve the DSO to positively impact the companies cashflow.
• Support the Head of Financial Transactions to achieve the overall objectives for the Financial Transactions team.
• Partner with the Business Systems team and external vendors to identify and implement process improvements.
• Champion and drive quality customer service and efficiency across the billing function, supporting staff in performance improvement initiatives.
• Handle escalations from high-risk customers, resolving billing queries and complaints professionally.
• Monitor and review team performance standards to ensure consistent delivery across billing functions.
• Foster strong, collaborative relationships with key internal and external stakeholders to enhance the end-to-end billing experience.
• Contribute to cross-functional projects that impact or enhance the billing function.
• Provide support to other business teams as needed.

Experience

• Demonstrated success in leading large transactional teams, ideally within a shared service environment.
• Extensive end-to-end expertise in Accounts Receivable and Accounts Payable processes.
• Strong customer-centric approach, with a focus on service excellence and issue resolution.
• Proven ability to manage and influence stakeholders across various levels of the organisation.
• Over five years of accounting experience, gained through a combination of hands-on practice and/or formal qualifications.