Billing Coordinator 9 month FTC
Posted 10 hours 18 minutes ago by Fora Space Limited
Please note this role is 4 days in the office and 1 WFA.
At Fora, everything we do is about creating brilliant spaces and seamless experiences for our members. Behind the scenes, our Finance team plays a vital role in making sure everything runs smoothly - and that's where you come in.
We're looking for a Billing Coordinator to join our fast paced, collaborative finance team. This is a key role at the heart of our client journey, ensuring our members are billed accurately, transparently and in line with their contracts, while supporting month end reporting and revenue accuracy.
If you're a detail driven billing professional who enjoys working in a dynamic, people focused environment and wants to make a real impact, we'd love to hear from you.
You'll act as a crucial bridge between our buildings, clients and finance function, owning day to day billing accuracy and customer queries.
Your responsibilities will include:- Raising accurate monthly invoices for fixed charges (such as licence fees/rent) and ad hoc charges, ensuring all billing aligns precisely with signed contracts and leases
- Managing Direct Debit mandates and proactively resolving failed payments
- Acting as a point of contact for finance related queries, delivering timely, friendly and professional service to our tenants
- Maintaining detailed billing breakdowns and reconciling invoices against billing systems, identifying and investigating anomalies
- Building strong relationships across Finance, Sales, Operations and Building Teams to ensure billing reflects real time client activity
- Supporting Management Accountants and the Financial Reporting team with audit, revenue and occupancy queries
- Monitoring AR dashboards and reports, and taking ownership of clearing open items
- Escalating complex issues, reconciliations or contract discrepancies to the Billing Manager
- Processing client terminations and preparing deposit returns, ensuring any outstanding balances are offset correctly
- Supporting the Billing Manager with ad hoc projects and operational improvements as required
- 2-3 years' experience in a billing or accounts receivable focused role
- Previous experience in a fast paced, customer facing environment
- Strong Microsoft Excel skills; confident working with data and reconciliations
- Experience with SAP Business ByDesign, Salesforce or Nexudus is desirable
- Experience working in a multi site organisation (property experience a plus)
- A strong understanding of financial controls and accuracy
- Exceptionally organised with strong attention to detail
- Able to manage competing deadlines and adapt to changing priorities
- Confident communicator, comfortable working with stakeholders at all levels
- Analytical mindset with the ability to see both detail and the bigger picture
- Self motivated, proactive and happy working independently and as part of a team
- Professional, personable and committed to delivering a great client experience
- Degree level education or equivalent experience (desirable)
- Relevant finance or accounting qualifications also desirable
- Core working hours with flexibility- because life doesn't run 9-5
- Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain anywhere that inspires you
- 28 days' annual leave + bank holidays
- Your birthday off - celebrate you
- Buy additional annual leave to create even more time for what matters
- 5% matched pension scheme - supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Health cash plan - supporting day to day medical expenses
- Mental wellbeing support - confidential in person or online therapy sessions
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
- 25% off at Fora cafés - your morning coffee just got better
- 2 x volunteer days / year