Billing Administrator

£30,000 - £36,000 DOE Billing Administrator

Location: Stamford Hill

Hours: Fully office based role Monday - Thursday: 9:30am - 6:00pm Friday: Early finish

Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team. The successful candidate will be responsible for carrying out billing administration for both B2 B and B2 C customers across telecoms services including landline, broadband, leased lines and mobile services.

Key Requirements

• Must be confident in MS Excel
• Must be able to get to Stamford Hill North London

Responsibilities

• Billing & Data Administration
• Monthly billing administration for B2 B and B2 C customers
• Dealing with customer billing queries over the phone and resolving
• Add and organise data within the billing system
• Monitor and report billing data using internal systems
• Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity
• Import, match and verify data from multiple sources
• Customer Communications
• Generate and send end-of-contract letters to customers
• Handle customer and internal queries via email and telephone professionally
• Produce and dispatch billing and account-related correspondence
• Systems & Reporting
• Work with the Abillity billing platform
• Produce internal reports and compile team data for review
• Support the transition from manual to system led billing processes
• Team Support
• Work closely within a collaborative team environment
• Support colleagues with ad hoc administrative and operational tasks
• Participate in cross functional communication across the business

Preferred Skills & Experience

• Confident Excel skills including formulas and pivot tables
• Previous billing administration or data driven administration experience (preferred)
• Strong attention to detail and organisational skills
• Professional and confident telephone manner
• Able to commute to Stamford Hill North London on a daily basis
• Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous

Benefits

• 28 days holiday
• Private healthcare
• Discretionary yearly bonus
• KPI bonus scheme
• Discounted rewards scheme
• Early finish on Fridays