Bilingual SaaS Support Specialist - English & French

Asana is seeking a Customer Product Support specialist in Dublin to help our English and French-speaking customers succeed with the platform. You will join a team that values empathy, clarity, and proactive problem solving, handling a high volume of inquiries with accuracy and care.

You'll become a product expert, troubleshoot SaaS issues including SAML/SSO and browser behavior, escalate when needed, mentor teammates, and partner with product and customer teams to drive improvements.