Bilingual SaaS Product Support Specialist

the company is a leading platform for human + AI collaboration. This Dublin-based role supports an English and French-speaking customer base, operating on an office-centric hybrid schedule with in-office days and work-from-home options depending on teams and tasks.

As a Customer Product Support specialist, you will handle complex product issues, own cases end-to-end, and collaborate with internal teams to improve the product and knowledge content.