Bi-Lingual English/German Customer Service

In this role, there is competitive pay of up to £13.30/hr plus annual bonus, and equity, remote-friendly with on-site options and flexible scheduling, annual travel discounts and funds for wellness or personal use, and comprehensive health coverage and competitive premiums. What You'll Do:

• Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience
• Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
• Manage escalated issues with professionalism, patience, and a customer-first approach
• Work closely with colleagues to maintain consistent, high-quality service across all interactions.

Requirements:

• Fluent in both English and German (speaking, reading, writing)
• Minimum 6 months of customer service experience in an office or call center environment
• Proficiency with typing, phone, and computer navigation
• Flexibility to work varying shifts, including weekends and public holidays