Beauty Consultant, Harrods London

LA PRAIRIE - The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence. A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.

LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.

Beauty Consultant, Harrods London

Location:

London, GB, SW1X 7XL

Contract Type: Permanent - full-time

Description:

Are you an Arabic speaker who has a passion for luxury skincare, then La Prairie might be of interest to you. As full-time Beauty Consultant working at the La Prairie counter at Harrods, you will be our brand Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service you will build meaningful and long-lasting relationships with our discerning client all while creating carefully curated experiences through consultations and events.

Main Accountabilities

• Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
• Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc.
• Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards at the point of sale.
• Create a deep connection with the client to understand their needs, build trust and long-lasting relationship.
• Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times.
• Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems.
• Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client.

Qualifications:

• Exceptional service mindset - you take pleasure and satisfaction in providing an outstanding service to your clients.
• Strong retail experience.
• Real passion for beauty and skincare.
• Affinity for luxury, always striving for excellence.
• Strong business acumen to drive sales and go beyond business objectives.
• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service.
• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
• Arabic speaker is essential.
• NVQ Certification is desired.

In return, La Prairie offers.

• A competitive salary and discretionary commission scheme.
• 33 holiday days (including bank holidays).
• Generous product allocation & discount.
• Long Service Awards starting with 3 years service.
• A free product to try every time there is a new launch.
• Contributory pension scheme - 5% employer contribution.
• Employee referral bonuses.
• A range of opportunities to develop and grow personally and professionally.
• Annual performance reviews so you know your La Prairie career is going in the right direction.

Reports to:

Business Manager