Beauty Consultant - Birmingham Selfridges

Beauty Consultant - Birmingham Selfridges

Location: Birmingham, ENG, GB, B5 4BP

Contract Type: Permanent - part time

As a part time La Prairie Beauty Consultant working 2 days per week, you will be our Maison Ambassador. You will deliver a delightful and exceptional personalised skincare luxury service, building meaningful long lasting relationships with discerning clients, creating carefully curated experiences and perfect etiquette.

Responsibilities

• Make smart business decisions based on brand and business ambition
• Achieve sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs
• Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc.
• Ensure retail excellence is always performed, maintaining the highest standards of housekeeping and retail standards at the point of sale
• Create a deep connection with the client to understand their needs, build trust and long lasting relationship
• Pro actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
• Engage clients and maintain relationships using La Prairie's clienteling tools and systems
• Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
• Ensure exceptional service through encouraging the application of products either on counter or within the cabin

Qualifications

• Exceptional service mindset - you take pleasure and satisfaction in providing an outstanding service to clients
• Strong retail experience
• NVQ Level 3 in Beauty Therapy (desired but not essential)
• Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
• Strong business acumen to drive sales and go beyond business objectives
• Ability to connect and engage with discerning clients, transforming that connection into a personal relationship through excellent interpersonal skills, offering inspirational, authentic and client centric customer service
• Ability to build relationships throughout the store to find new opportunities
• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions

Benefits

• A good salary with a new competitive commission scheme
• 33 holiday days (including bank holidays) pro rated based on working days
• Generous product allocation & discount
• Long Service Awards starting with 3 years' service
• Gratis new launches
• Contributory pension scheme - 5% employer contribution
• Employee referral bonuses