Bar Supervisor

Are you passionate about hospitality and exceptional service? Firmdale Hotels, a luxury boutique hotel group renowned for its unique design and impeccable service, is looking for a talented Bar Supervisor to join our prestigious Haymarket Hotel. At Firmdale, we believe in creating unforgettable experiences for our guests and fostering a supportive and inspiring environment for our team members.

Firmdale Hotels is a collection of award winning boutique hotels in London and New York, celebrated for their individuality and style. Our properties offer a unique blend of luxury, comfort, and bespoke service, ensuring that every guest enjoys a memorable stay. The Haymarket Hotel, located in the heart of London's theatre district, exemplifies our commitment to excellence and innovation.

As a Bar Supervisor, you will play a crucial role in overseeing the daily operations of our bar. Your leadership will ensure that our guests receive the highest level of service, with every cocktail and glass of wine served to perfection. You'll collaborate closely with senior management and team members to maintain our standards and exceed guest expectations consistently.

Responsibilities

• Manage the daily operations of the bar and bar floor, ensuring smooth and efficient service.
• Deliver engaging training sessions on service standards and product knowledge to team members.
• Prepare detailed shift handover reports to maintain continuity and consistency.
• Perform cashing up procedures accurately and efficiently.
• Monitor sales performance and implement strategies to enhance upselling and guest satisfaction.
• Maintain a thorough knowledge of the bar menu and wine list to provide expert recommendations to guests.
• Assist the Bar Manager with stock take and ordering to ensure optimal inventory levels.

What you Need

• Previous experience as a Bar Supervisor or Head Bartender in a fast paced, luxury venue.
• An excellent understanding of mixology, wines, and spirits.
• Strong communication skills and the ability to inspire and motivate a team.
• Superb attention to detail, driven by a commitment to exceptional standards.
• A polished personal presentation, reflecting the high standards of Firmdale Hotels.
• Resilience and a proactive attitude, ensuring everything is done right the first time.

What We Offer

• Competitive hourly rate of £18.00 - £19.00 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app - stream your accrued earnings before payday, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.