Bank Receptionist - Kendal (Out of Hours)

Bank Receptionist - Kendal (Out of Hours)

Cumbria Health are seeking a reliable and professional Receptionist to join our Kendal team on a bank contract basis. You will play a vital role inensuring the efficient operation of the reception area at Westmorland General Hospital.

This is a flexible role requiring availability to cover shifts on an as-needed basis, including evenings, weekends, bankholidays, and during staff absences such as sickness or annual leave.

Why Work with Us?

At Cumbria Health, we value our team and pride ourselves on providing a supportive and inclusive work environment.

Benefits include:

• A flexible work-life balance
• Access to high-quality training and professional development opportunities
• The opportunity to make a real difference in your community by supporting essential healthcare services.

Closing Date: 3 April 2026

WHEN APPLYINGFOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CANCONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY ASEMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.

We encourageyou to apply as early as possible as this job may close earlier than theadvertised closing date once enough applications have been received

Please notethat we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. the main duties include:

• Welcoming patients and managing the reception area
• Booking and coordinating appointments and contacting patients
• Processing referrals and handling confidential patient information
• Monitoring waiting areas and escalating concerns appropriatelyLiaising with clinicians, drivers, control room teams and external agencies
• Using clinical systems such as Adastra, EMIS and Outlook
• Working flexibly to support service delivery during busy periods

All staff are expected to work to Cumbria Health (CH) Values:

ClinicallyFocussed: Everythingevery one of us does is for the patient

Responsive: We listen and we respond quickly in apatient focussed way

OneTeam: We work togetherto provide a high quality service which is organised and consistent, and inpartnership with both the local Acute and Community Trusts

HighStandards: We provideskilled professionals working to the highest standards who are passionate aboutimproving patient care

Growth& Sustainability:With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet localneeds

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job responsibilities

Thislist of duties and responsibilities, which follows, represents the broad rangeof tasks which may be required to be undertaken either routinely orperiodically. This list is not exhaustive,and the role may include additional duties which are not listed here.

Firstand foremost, post holder will be the initial point of contact for professionalsand professionals referred to Primary Medical care Out of Hours.

• Tocontact patients with appointment times and to be the first point of contactfor patients arriving at the Treatment Centre.
• Toprocess confidential patient information to pass to Clinicians
• Keepinga watchful eye on patients waiting to be seen and in the case of worseningsymptoms, alerting a relevant professional.
• Towork autonomously, managing own workload effectively referring to Control RoomSupervisor, when necessary
• To liaisewith and follow advice, guidance and requests from the Control Room Supervisoron shift to ensure the smooth running of the service.
• To alert Emergency Services in the event of an emergency and/or gain help fromwithin the department.
• Carryingout equipment checks and reporting issues to the Control Room Supervisor.
• To adhere to all Cumbria Health Policiesand Procedures
• To maintain a high level of confidentialityand comply with the Data Protection Act.Be aware of the nature of information dealt with and work in a mannerwhich ensures confidentiality and security at all times.
• To use a variety of computerised systemsto record patient details, Adastra/EMIS/Outlook etc this list is notexhaustive.
• Participate and ensure own on-goingdevelopment, maintaining compliance for mandatory training.
• Undertake any other activities deemedappropriate and necessary by the organisation.
• To be flexible and adaptable withregards to shifts to support your team in rota cover, particularly over busyperiods such a Christmas and New Year.

Person Specification Qualifications

• GCSE English and Maths (or equivalent)
• IT or system training qualification
• NVQ Business Administration

Skills and Aptitudes

• Excellent oral and written communication skills including exceptional telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail and ability to log information accurately and in a timely manner.
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure whilst remaining calm
• Able to maintain a high level of confidentiality

Personal Circumstances

• Positive and a good team player
• Confident
• Well organised with excellent time keeping
• Ability to build rapport and effective relationships at all levels
• Ability to maintain workload in a sometimes busy and demanding environment

Other requirements

• Willingness to undertake further training
• Flexible approach with the ability to work at short notice to support your team

Experience

• Experience of working with various I.T. systems
• Confidence to adapt to new technologies
• Experience of interacting with the public in a customer facing environment.
• Previous experience working within the NHS.
• Previous experience in a similar role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.