Bank Patient Administrator

Bank Patient Administrator (Bank Shift)

Location: Kingston.

Hours: Typically 3x12 hour shifts.

Contract: Bank shifts.

Job responsibilities

• Welcoming patients in a professional, courteous manner and coordinating their arrival through to departure.
• Dealing with telephone and direct enquiries promptly and effectively, ensuring the provision of information and prioritisation of queries as appropriate.
• Booking clinically validated appointments on the internal system.
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day.
• Tracking and distributing imaging data and reports as required.
• Utilising relevant IT systems to support the delivery of a high quality imaging service.
• Assisting with monthly reports.
• Complying with ISO standards, respecting and protecting confidentiality.
• Reporting any incidents, feedback or complaints effectively.
• Ensuring patient and customer focus is central to the commercial success of the business.

Qualifications

• Flexibility in working patterns to fulfil site requirements.
• Proficient understanding of IT packages and administration tasks.
• Ability to prioritise tasks whilst maintaining accuracy and attention to detail.
• Effective communication skills, both on the phone and face to face.
• Strong understanding of confidentiality and data protection.
• Supportive, trustworthy and reliable approach to work.
• Empathetic and caring approach.

Experience

• Working in a fast paced administrative role.
• Experience in a patient or customer facing environment.
• Experience in a healthcare environment desirable but not essential.
• Knowledge and experience of using Microsoft and other IT packages.
• Quickly learning new systems.
• Working independently and as part of a wider team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.