BANK Health Care Administrator

Applicants are invited to join our Administration Team supporting The Podiatry and Foot Health Service, on a bank contract. You will be responsible for providing a high standard of administrative support to ensure effective referral pathway and appointment procedures for our patients and provide assistance to the Podiatry clinical teams.

You must possess excellent administrative and time management skills, be highly computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients. Previous experience of working within the NHS and use of RIO electronic patients record, Summary Care Record & Oracle would be an advantage.

Main duties of the job

The post holder will be responsible for receiving a high volume of telephone calls, to arrange and reschedule patient appointments, processing new referrals and producing the relevant paperwork for clinical staff, providing support to the clinical team answering general IT and RIO-related queries as necessary, to distribute and place stock orders for clinic locations across Shropshire, Telford & Wrekin.

Person Specification Training and Qualifications

• RSA II or equivalent experience (example ECDL)
• Good standard of education (e.g. GCSE level or equivalent)

Experience

• Good interpersonal skills
• Demonstrable general customer care experience
• Ability to work without direct supervision and use initiative as appropriate

Knowledge and Skills

• A good working knowledge of Microsoft Office systems
• High level of accuracy and attention to detail
• An appreciation of the importance of maintaining confidentiality as appropriate to the role
• Ability to work flexibly to meet the changing needs of the service/organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Shrewsbury Business Park, Anchorage Avenue