Back Office Administrator Floater

Job Title: Back Office Administrator Floater

Contract: Fixed term

Hours: Flexible

Location: Any Nexus Health Group Site. Postholder will be required to work flexibly across locations and teams in line with service needs.

Closing Date: 10 July 2026

Summary of role: The Floater role provides flexible administrative support across the Back Office functions. This is an exciting and varied role offering the opportunity to work across a range of Back Office teams, including patient registrations, referrals, medicines management, and clinical documents. No two days are the same, giving you the chance to develop a broad skill set, gain experience across multiple services, and play a key role in supporting high-quality patient care. Full training and ongoing support will be provided.

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

Please note, the post holder might require to do early shifts depending on business needs.

Main duties of the job

• Work flexibly across teams and sites to meet operational demand.
• Use initiative and sound judgement within role boundaries.
• Be proactive in identifying areas for service improvement.
• Maintain a high standard of accuracy, organisation, and time management.
• Participate in mandatory training, appraisal, and continuous professional development.
• Provide cross-cover across Documents, Records/Registrations, Results, and Medicines Management teams based on demand and service pressures.
• Work flexibly and adapt quickly to different workflows, systems, and priorities.
• Process administrative queries from clinicians, patients, and external providers in a timely manner.
• Maintain accurate patient records in line with policies and coding standards.
• Liaise with clinicians, hospitals, pharmacies, and other stakeholders to monitor shared inboxes and ensure all communications are actioned or redirected appropriately.
• Ensure all work is completed within agreed turnaround times and service standards.

Qualifications

• GCSE/NVQ Level 2 or equivalent experience
• Experience working with patients or in a customer-facing environment
• Experience in a healthcare or GP setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.