B2B Customer Service

B2B Customer Service and Logistic Coordinator

Ref:YC46547

A leading international manufacturer based in Amsterdam is seeking a proactive Inside Sales to join our dynamic European team in Amsterdam. In this role, you will collaborate closely with one or more of the Business Development Managers , supporting strategic initiatives and operations. The ideal candidate will bring experience in back-office sales assistance, ideally gained within a manufacturing environment.

TYPE: Full-time, initially 6-month contract (with the intention to move into a permanent contract once the initial period has ended and should both parties agree to it)

WORKING HOURS: 08:30-17:00

SALARY: €40,000-45,000 per annual

BENEFIT: Good financial compensation and a comprehensive benefit package

START: ASAP

LOCATION: Amsterdam, The Netherlands (Hybrid work)

B2B Customer Service Main Responsibilities:

•Provide efficient and effective support service to the external sales team, discussing developments within the customer base

•Receive, process and co-ordinate all sales enquiries, this may involve liaising with other members of staff within Global offices, ensuring that the replies are sent in a timely and professional manner

•Answer customer enquiries on products, using catalogue or their web site. Any technical question can be referred to the Technical Sales Coordinator or Business Development Manager

•Log all customer enquiries on sales database

•Update customer information and progress of enquiries on database

•Occasional Pro-active telephone sales campaigns

•Organize and dispatch all samples and catalogues requested by customers, followed by telephone call to see they received what they require

•Establish a good working relationship with all customers and distributors

•Provide quotations using SAP, followed up by telephone call to establish customer feedback regarding prices, projects, suitability of the products and communicate with sales team

•Provide regular quotation tracking reports to the Business Development Manager

•Process and track the status of customer sales order liaising with the Central Logistics Controller in Amsterdam head office and ensuring the customer's needs are met to satisfaction

•Support Sales administration duties

•Handling Purchase Order, Stock, Shipping Documents, Delivery Control on SAP

Business Development Assistant Ideal Candidate:

•Experience in more than 1 year of B2B Customer support (must)

•Experience in business administration such as purchase order, invoice, stock control (must)

•Experience in SAP

•Fluent English and another European language such as Italian, and Spanish, French

•Team player

•Pro-active and hands-on attitude towards assigned work objectives, and flexible

All applicants for Sales Assistant and Logistics Coordinator must have the right to work in the Netherlands as the Company is not able to offer visa support.

If your application is successful, you will be contacted within two business days.

We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.