B2B Customer Service Manager - Lead Ops & Growth (London, Hybrid)

Helen of Troy is seeking a Customer Service Manager for its B2B team in London. You will lead the Sports, Outdoor, Travel & Lifestyle CS group, driving excellence in order management, KPI tracking, and cross-functional collaboration across Sales, Logistics, and Warehouse.

The role requires coaching eight direct reports and delivering superior service to premium brands. Hybrid work with three days onsite, focusing on process improvements, SOPs, and stakeholder alignment to support growth and