B2B Customer Service Manager - Hybrid London

Helen of Troy in London is seeking a Customer Service Manager (BtoB) to lead the SOTL B2B Customer Service team across Europe, aligning with company policies and KPIs. You will oversee operations for key brands, ensuring exceptional service and cross-functional collaboration.

Responsibilities include coaching eight direct reports, driving process improvements, managing order flow with Logistics, and delivering strong KPI results in a hybrid London-based role.