AWS Support Engineer

Are you an Operations Support Engineer with experience in AWS seeking a new interesting challenge?

If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for!

️WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Identity and access management, AWS cloud space account creation and deletion of account, creation and Deletion of IAM Users for managed/unmanaged accounts
• Telco Infrastructure provisioning, supporting all onboarding related tasks
• Supporting Telco LZ services EC2, Cloud Networking, Security, Docker and Kubernetes etc.
• Monitoring LZ services, health, availabilities, CloudWatch etc.
• Following all ITSM processes through UTS and later through Helix and Incident/Change/Onboarding trackers
• Support to root cause analysis in case of incidents
• Following Telco LZ working model through Jira, Confluence to updated progress status and reporting
• Execution of changes (tasks related to affected cloud components)
• Provide expert-level support for AWS Cloud infrastructure
• Troubleshoot and resolve complex technical issues related to cloud-based solutions
• Collaborate with cross-functional teams to ensure seamless integration and optimal performance of AWS Cloud environments
• Proactively identify and implement improvements to enhance system reliability and efficiency
• Engage with customers to understand their requirements and provide effective solutions

WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

• AWS Cloud Infrastructure, EKS
• AWS Administrations
• AWS Cloud Services
• AWS Control Tower CloudFormation, AWS Outpost
• Terraform
• ITSM process knowledge
• AWS DevOps
• Linux
• Telco Application understanding (Nokia Core Network)

WHAT ARE WE LOOKING FOR?

• At least 5 years of experience in a similar role
• Fluent English
• Hands-on expertise in AWS Cloud Infrastructure Architecture
• Strong understanding and hands-on experience in designing and building AWS cloud services
• Architectural expertise in Kubernetes for containerization
• Deep knowledge of DevOps practices with Infrastructure as Code (IaC) using Terraform
• Extensive Linux expertise
• Minimum 4 years of hands-on experience in AWS cloud design and architecture
• Proficiency in designing and developing services
• Expertise in Terraform and Python for building and automating IaC
• Ability to optimize services for efficiency
• Experience with AWS CloudWatch and FinOps
• Telco Knowledge specially on Core Telecom devices
• Incident Handling & ITIL process understanding
• Knowledge of BMC Remedy (In Telefonica they call it UTS), Later knowledge of BMC Helix
• Knowledge of Netcool application (No development experience, Knowledge on how to use it, how to see alarms etc.)

WHERE AND WHEN?

• Workplace: Madrid - Hybrid (90% remote / 10% In-office)
• Work Schedule: Business Hours + oncalls

WHAT CAN WE OFFER YOU?

• Permanent contract - We offer indefinite contracts from the first day.
• Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Work from home ️ - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace
• Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
• Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you'll receive a very attractive cash award.
• Connect globally - Work with people from all over the world. You can feel the multicultural workforce.
• Benefit from being a TCSer ️ - By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.
• And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events This has only just begun!

WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2024 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2024 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2024 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance

WELCOME, WE ARE WAITING FOR YOU!