AV/VC Engineer - Audio Visual systems - Video Conferencing - Poly Studio - NEAT

AV/VC Engineer - Audio Visual systems - Video Conferencing - Poly Studio - NEAT

• Location - Birmingham
• Day Rate - £350 per day Inside IR35
• Working Situation - On-site (5x per week)
• Contract - 9 Months

Overview

Responsible for management and support of Audio/Visual systems in Meeting Rooms including monitoring, fault diagnosis/resolution, implementation, integration, commissioning and testing.

Key Responsibilities

• Key role within the AV/VC Product Team in the management and support of the AV Equipment within Meeting Rooms.
• Daily proactive monitoring/maintenance of AV systems in meeting rooms to ensure functioning correctly.
• Management and end to end ownership of raised support tickets in Remedy
• Provide 1st and 2nd line technical support for Audio/Video conferencing issues
• Manage RMA process with suppliers for faulty/warranty AV equipment.
• Maintain and manage AV estate equipment/spares across the sites.
• Implement room moves/changes including decommission/redeployment of AV Systems.

Key Skills/Experience

• Experience assisting with the design, delivery or support of technical systems and infrastructure within a technology environment.
• Experience of AV systems configuration, installation and certification for enterprise use including but not limited to:
• Poly Studio X and NEAT codecs and accessories, Logitech Tap,
• Poly Lens, Neat Pulse, Logi Sync, Teams Admin Centre/Pro Portal.
• Remedy/Service Now.
• Experience and understanding of networking protocols for connected AV equipment and systems.
• Understanding of new and emerging technologies and how these may be applied within AV technology projects and products.
• Awareness of translating project, user and product requirements into implemented technical solutions.
• Manage adhoc AV Project installations under the guidance of the Unified Comms Product Managers.