AV Technician

Role: AV Technician

Location: Onsite at Dublin

Duration: 12 month (rolling contract)

Rate: €250per day via Umbrella

Job Description:

• Supporting IT equipment in large corporate environment for top executives in the company
• Provide onsite coverage and support at designated locations during core business hours by site.
• Dedicated A/V support other deskside responsibilities
• Installation of software applications
• Troubleshooting and resolving software issues at the level defined
• Complete proactive health checks to verify equipment, assure communication devices in proper working order, confirm last service dates, etc.
• Complete proactive repairs as needed, typically categorized by health checks
• Complete passive repairs as needed, diagnosing, troubleshooting, and resolving end-user issues and where appropriate, routing problems using defined escalation procedures.
• Provide smart hands support to groups responsible for the AV Strategy and Network services
• Collaborate with onsite monitoring/network team to diagnose and repair network issues with AV equipment
• Pre-Meeting support
• Active participation in broad impacting triage incidents, providing alerts and notifications using pre-defined templates and distribution lists as applicable
• Tracking, monitoring and managing tickets to provide accuracy and adherence to service levels in client ticketing tool
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain system configurations and documentation
• Backup, restoration, and migration of user data
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Requirements:

• Experience supporting AV Conferencing Systems
• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, Printers and PC hardware
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• Deskside/Desktop/End User Computer experience, ideally in a corporate environment

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.