Automotive Service Advisor: Customer Experience & Bookings

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract & Compensation

Contract Type: Full time, Permanent

Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, one early finish per week and Saturdays 8am to 2pm on a rota basis)

Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum

Location

Glasgow Audi (Site)

Role Overview

We are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

As a Service Advisor, you will benefit from continuous training opportunities through our in house brand development and have the chance for progression within the industry.

Responsibilities

• Booking MOTs, services and other repair work for customers
• Advising customers about warranty cover and upselling additional parts / accessories that benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
• Managing a high volume of customers daily, telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication while a customer's car is in the workshop
• Maintaining accurate customer records and updating the systems when any bookings are made

Qualifications & Skills

• Energy, warm personality and passion for delivering first class customer experience

• Excellent communication skills, ability to build rapport quickly, explain technical information clearly

• Previous experience using Kerridge/ADP preferred, knowledge of other dealer systems valuable

• Ability to work independently and as part of a team, using initiative

• Experience in a similar automotive role and passion for cars

Core Benefits

• Competitive salaries with structured pay scales and progression opportunities
• Generous annual leave that increases with length of service
• Enhanced family leave: 6 months' full pay for maternity and adoption, 2 weeks' full pay for paternity
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to cover vision care needs
• Smart Health - 24/7 GP services to support mental and physical wellbeing
• Dental insurance for everyday and unexpected treatments
• Optional critical illness cover for peace of mind

Financial Wellbeing

• MyView PayNow - access a portion of pay as you earn, with app features for streaming, saving, and tracking
• Free will writing services to plan for the future
• Flexible life assurance options and partner life assurance for protection
• Discounted gym memberships
• Travel insurance
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Equal Opportunities

Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole selves to work and reach their full potential.