Automotive Service Advisor

Overview

Role: Automotive Service Advisor
Contract: Permanent, Full-Time
Location: Castlebar, County Mayo, Ireland
Salary: 33,000 - 45,000 Per Annum
Working Hours: 42.50 hours per week
Experience Required: 5+ years

Responsibilities

• Act as the main point of contact for customers regarding vehicle servicing, diagnostics, maintenance, and repair enquiries.
• Record customer concerns and vehicle details accurately in the Dealer Management System (DMS) / workshop system.
• Schedule and coordinate workshop bookings with the Workshop Controller to ensure efficient workflow.
• Liaise with technicians regarding diagnostics, job progress, and repair requirements.
• Coordinate with the Parts Department to ensure timely availability of required parts.
• Provide customers with timely updates on vehicle status, progress, and completion timelines.
• Prepare job cards, repair orders, invoices, and service documentation to company standards.
• Assist in preparing service quotations and repair estimates based on workshop findings.
• Maintain accurate customer, vehicle, warranty, and service history records.
• Support warranty administration and manufacturer compliance requirements.
• Ensure compliance with health & safety regulations and manufacturer service procedures.
• Maintain strong communication between customers, technicians, and internal departments.
• Contribute to continuous improvement of service efficiency and customer experience.
• Carry out additional duties as required by management.

Qualifications / Experience

• Experience Required: 5+ years in an automotive service/advisor role or equivalent