Automotive Service Advisor - Monday to Friday - Trowbridge

We are looking for a skilled Automotive Service Advisor or Aftersales Advisor to join our busy, state-of-the-art service department near Trowbridge. Whether you are an experienced Service Desk Specialist, a Parts Advisor looking to transition, or a retail customer service professional ready to dive into the car dealership world, we offer a friendly, high-spec environment focused on professional manufacturer training and genuine career progression.

The Rewards

• Salary: £30,000 - £35,000 basic salary per year (Transparent structure).
• Bonus: Generous performance-related bonus scheme to reward your efficiency.
• Schedule: Monday to Friday - No Weekends for an exceptional work-life balance.
• Perks: Staff discounts on vehicle parts and servicing, plus free on-site parking.
• Health & Wellbeing: Comprehensive company well-being programme and employee support.
• Finance & Future: Company pension scheme, world-class manufacturer training, and career progression opportunities.
• Culture: A stable, family-owned business culture that genuinely recognises and rewards loyalty and hard work.

About the Company

We are proud to be one of the South West's largest, family-owned dealer groups, representing a world-renowned brand at the forefront of automotive innovation. Our Trowbridge facility is a fast-paced, high-performance hub dedicated to delivering the ultimate customer journey. We provide a stable, highly supportive environment where our team members are treated like family and backed by the resources of a major group.

Your Role

As a core Service Advisor in our Trowbridge team, you will:

• Customer Journey: Greet visitors, provide a premium experience, and act as the main link between the customer and the workshop.
• Consultative Service: Listen to customer concerns, document them accurately, and explain recommended vehicle repairs, servicing, and MOT results clearly.
• Estimates & Invoicing: Provide accurate cost estimates for parts and labour, ensuring total transparency.
• Workshop Coordination: Schedule appointments, manage the service desk calendar, and liaise with vehicle technicians and mechanics to ensure timely vehicle completion.
• Follow-Up: Maintain contact with customers throughout the day to provide digital progress updates and handle post-service satisfaction checks.

What You Need

• Experience: Previous experience as an Automotive Service Advisor, Aftersales Consultant, or a strong background in a fast-paced customer-facing role.
• Technical Awareness: A basic knowledge of automotive systems, car servicing, or parts is a major advantage but not essential.
• Skills: Exceptional communication, strong problem-solving abilities, and the capacity to multitask under pressure.
• Licensing: A full UK manual driving license is required.

Location & Search Reach

Based in Trowbridge, our dealership is perfectly located for those commuting from Melksham, Westbury, Bradford-on-Avon, Frome, and Warminster.