Audio Visual Support Lead

Job Description - Audio Visual Support Lead (250000KJ)

Are you ready to make your mark as part of the Technology Support Team in our London office?

Technology at White & Case is vital for enabling our lawyers to practice law globally. Our team has three main functions: Business Services (maintains and supports enterprise systems), Operations (manages communications and data centres), and Technology Support (provides desktop, audiovisual, and training support). Together, we provide our lawyers with advanced technology and systems for top-tier legal and client services.

The Technology Department collaborates closely with business services to support the Firm's Finance, Human Resources, Marketing, and Knowledge systems, playing a crucial role in global operations.

You will manage and allocate team resources and services to support daily scheduled and ad hoc meetings, production and conference events in the New York office, virtual events with other locations, and offsite events. You maintain, troubleshoot, and repair (or escalate) the Firm's integrated AV systems. You will communicate, engage, and work closely with technology colleagues, Firm leaders, and Events and Concierge teams to ensure professional, timely, and client-focused services.

Key Responsibilities

Technical Support

• Leading day-to-day operations of the AV support team, assigning specialists for scheduled and ad-hoc audio/visual conferences and events
• Serving as an expert and advocate for collaboration tools including Webex, Jabber, content sharing, and digital recording, with a preference for WebRTC experience
• Possessing extensive knowledge of Cisco scheduling, bridging, and management services
• Ensuring timely setup of executive and practice meetings, town halls, and client events with appropriate equipment; providing AV support and breakdown of audio-visual equipment
• Performing frequent system quality checks and promptly correcting A/V issues before events
• Maintaining an inventory of Firm-owned, leased, and rented AV equipment
• Assisting with troubleshooting, repair, and maintenance of integrated AV systems
• Working with the manager to recommend and implement enhancements to technical setups, workflows, and processes for improved AV service delivery

Client-excellence Service

• Collaborating with Concierge and technology peers to monitor, assign, and support AV and technical requests, meeting regularly to plan, implement, and improve services
• Serving as a technical floor manager with the Events and Concierge teams to assist in planning, logistics, and execution of meetings
• Demonstrating strong problem-solving skills and striving to exceed client expectations
• Maintaining personal contact, following up, and closing loops with Firm colleagues and vendors
• Assisting the AV Production Team with video and still photography assignments, video editing, and supporting Firm events
• Communicating, engaging, and working closely with colleagues, Firm leaders, Events, and Concierge teams to deliver professional, timely, and client-focused services

Leadership

• Leading the AV team, managing resources, tasks, and projects
• Training and mentoring AV team members, influencing their professional development
• Cultivating positive and collaborative relationships within the team, the Firm, and clients
• Professionally communicating, engaging, and following up with partners, associates, business services leaders, and peers
• Working with GTS leaders to improve efficiency and productivity within the Firm
• Excelling at prioritising, working well under pressure, and thriving under operational demands
• Providing scheduled and ad hoc updates (and reports) to the Manager
• Undertaking other reasonable duties as requested by management

Additional Responsibilities

• Maintaining continuous improvement and education by attending seminars and staying current on leadership skills
• Keeping professional and technical knowledge up to date by reviewing related publications and certifications
• Aligning with Firm's projects and comfortably interacting with all levels of staff and customers
• Maintaining a professional demeanour at all times
• Interchanging functions with other departments to transfer knowledge and skills
• Demonstrating excellent organisational skills and maintaining an organised inventory of equipment, supplies, and cabling

Qualifications and skills

• Over 5 years of hands-on experience with audio/visual equipment, including Control Systems, DSPs, Audio Distribution, Touch Panels, Virtual TPs, and Cisco Codecs & Infrastructure
• Preferred certifications: CTS, and experience with Creston Control Systems and TMS/MCU
• Proficient with PCs and Macs in a LAN environment, Windows and Mac OSX, and basic networking
• Advanced knowledge of IP, SIP, and ISDN video conferencing protocols
• College degree or equivalent work experience
• Strong multitasking abilities and capable of working in a fast-paced environment
• Excellent communication, customer service, follow-up, and organisational skills
• Exceptional problem-solving, troubleshooting, and analytical skills with a creative approach
• Ambitious, motivated team player who can grasp new concepts quickly
• Detail-oriented, willing to learn, with excellent interpersonal skills and patience
• Ability to lift or move equipment as needed
• Willingness and ability to travel as required

What We Offer

At White & Case, you can make a real difference, work on cutting-edge deals that make the headlines and help shape the world we live in. We live by our values-to be pioneering, united and human-and we believe that you'll experience them from your first day.We will give you the support and training that will help you achieve your potential as a global lawyer.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as an AV Support professional, and our benefits are designed to support your changing needs and priorities across different life stages.

We offer high-quality, internationally oriented work on the most challenging matters and an opportunity to work as part of a truly global organisation.

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Location & Reporting

• This role is based in our London office and reports to the Director, Technology Support.
• This role will operate on a shift pattern, with a requirement for 5 days in the office.

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include:

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Holiday purchase
• Life insurance
• Critical Illness insurance
• Private GP services
• Travel insurance
• Cycle to work

White & Case is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us . We will be happy to work with you.

Note to recruitment agencies : Our internal Recruitment team are responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction.

Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the London Recruitment team.

When engaging with agencies, we are supported by our preferred suppliers.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1 The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Primary Location

Primary Location : United Kingdom-London

Expected Workplace : Hybrid

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